I am standing here looking at the car I am suppose to pickup tomorrow and it has been wrecked, is there anything you can do", I said? She replied, "I am sorry sir, but we do not have anymore cars available, but you are welcome to take the car as is or I can return your rental fee." I thought I was reliving ground hog day! I said, "I am not sure if this car is safe to drive, half of the bumper is in the back seat and the other half is hanging off the car!" "Will you please cancel my membership and refund my money." She said, yes sir I can do that, and I am sorry." "We are on our anniversary and all our plans that where made can not be change, because of reservations and other details.
When a manager finally picked up the transferred call, I explain the situation to her. My wife and I, along with another couple arrived a day early to the pick up spot, just to make sure we had no problems the next day when we would be exploring the island of Oahu! When we arrive onsite, to our horror the car that was reserved, had been in a wreck, and very dirty! The front passenger bumper was damage and part of it was in the back seat! It was a horrible site! I immediately called Zipcar, after I explain the issue to Zipcar's helpless support team, he said, "sir you can take the car as is or I can refund your rental fee." I said, "take the car as is, I am not sure if it is safe to drive!" "Well, I am sorry, but these are the only two options we have," he replied. It was that simple, I was now a proud Zipcar member with all of the benefits! I reserved a car for 08-09-17.
#Zipcar return to different location registration#
I went to the website, payed the registration fee, and annual fee. This was perfect for our detail itinerary we had worked on for 8 months before our trip. Rent a car when you need, by the hour not by the day. We decided to try out Zipcar, it sounded perfect for our vacation. We went to Hawaii for our Anniversary starting 08-04-17. That way, when you're done and the car is officially checked in, there's nothing more to worry about. My STRONG advice is: Stick with the old-fashioned pick-up-at-the-agency approach.
But know this: Sooner or later you'll be jammed up, and there will be no way to fight it. With this type of car rental (and it's not just Zipcar anymore) there are too many variables completely out of your control that can affect you BADLY. Because if this scenario happens 3 times, you can actually be fined-and I wanted no part of that. When I got an email from Zipcar about how the next renter found it in such "bad shape," I was flabbergasted. In all of these scenarios, the fault will be YOURS.
Or even worse, the next renter trashes it and then calls it in. Say you bring your rental back to its parking place in pristine condition, but 30 minutes later somebody throws a brick at it. When you park the car at the end of your rental, who checks it in? Who from Zipcar sees it? The answer is, NOBODY. For a couple months, it was heaven for me.Īnd then I learned the serious flaw with the business model: A car is too expensive a thing to rent on the "honor system." Bicycles, sure. Sure, it's a great idea, and the convenience makes it SO tempting. Think of this as advice from a friend who doesn't want you to go through what I did. I thought I should do so on some other sites as well. I wrote a Zipcar review a while ago on another site.
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